At Kusama Therapy Services, we prioritize provision of quality tailored service to all our customers and we also value the efficient use of our therapists’ time. We understand that unforeseen circumstances may arise, and this policy outlines our expectations for appointment cancellations.
We kindly request that you provide at least 24 hours’ notice to cancel or reschedule your appointment without incurring a fee.
You can cancel or reschedule your appointment by:
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Missing a scheduled appointment without notification will result in a charge of the full session fee.
We will send a confirmation email 1 day before your appointment. This serves as a friendly reminder and allows you to reschedule if needed.
In the event that your therapist needs to cancel, we will make every effort to reschedule at your earliest convenience.
If you arrive late, we will do our best to accommodate you. However, please note that late arrival may result in a shortened session or cancellation. Cancellations due to lateness will be subject to the same fee terms outlined above.
We understand that emergencies occur. We will consider emergency absences on an individual basis.
Thank you for your understanding. This policy helps us use our therapists’ time effectively and ensures we continue providing quality services.
